Policies
24 Hours' Notice
If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice.
50% Late Fee
Cancellations made less than 24 hours before your appointment, unless due to a genuine emergency, will be charged 50% of the scheduled services.
Prepay After a Repeat
If a late cancellation happens a second time, prepayment in full will be required for future appointments.
Please Remember
Our stylists and nail technicians reserve their time specifically for you. When an appointment is canceled at the last minute, that time often cannot be filled. Our stylists and nail technicians do not get paid when an appointment is canceled.
We understand that emergencies happen and will always do our best to be understanding.
Thank you for respecting our time and our service providers. We truly appreciate your understanding and continued support!
Confirmation Notification:
We send confirmation messages via text 48 hours before your appointment.
No-Show Policy:
No-show appointments will be charged 100% of the scheduled service(s). If a client no-shows two times, prepayment will be required for all future appointments.
Consultation Appointment:
At our salon, we offer complimentary consultations to both existing and new clients. As per our cancellation policy outlined above, failure to cancel or reschedule a consultation 24 hours prior to the scheduled appointment will result in a $25 flat fee.
Color Correction:
Color correction services are priced at $100+ per hour, depending on the stylist used, thickness, length of hair, and products used. Consultations are mandatory for booking color correction appointments.
Other Reminders:
We do not allow tips on credit cards. Checks are accepted.
Clients are kindly requested to complete updated client forms annually to ensure that all information remains accurate and current.
Explanation Of Level System:
Our salon operates on a level system, and our prices vary due to the demand for our service providers’ time. All of our service providers are highly qualified; however, some have more demand for their time than others, and these prices reflect that.
Hairstyling Pricing Policy:
Pricing is always approximate until we see/feel your hair and create an action plan based on the inspiration photos you provide your stylist. It is impossible for our stylists to determine what services are necessary to achieve your desired results until we have seen you in person.
Stylist used, hairline, and thickness will be taken into consideration when pricing, as these factors may require more time and products (color, lightener, solution, etc.).
If you have questions or a specific budget in mind, we ask that you discuss them with your stylist before any services are rendered, as some inspiration photos and services require additional steps and processes, resulting in higher costs based on the services discussed. For any pricing questions, please refer to our salon services tab.
Guaranteed Services and Products:
We always want you to be satisfied with your services. If you’re not satisfied, please contact us within three days of your appointment so that we may schedule a correction free of charge (please allow 24-48 hours for a manager to respond). Our salon does not offer refunds for any services rendered; only touch-ups within two weeks if necessary. If you are traveling a distance to us, please keep this policy in mind, as we may not be the right fit for you. Any issues reported longer than five days from the original appointment date will not immediately be considered for a redo but will be assessed on a case-by-case basis.
Products:
Just as we want you to be satisfied with your hair, we want you to be happy with the products you are using. We will gladly accept returns for store credit or exchange products within 30 days of purchase, as long as at least 2/3 of the product remains.